Over 4 million credit cards
Over 4 million credit cards, and 100,000 business to support them, are what makes the Isracard group a leading credit card company in Israel. For over 40 years, Isracard has serviced the Israeli consumers and businesses - being the only credit company to support the three major worldwide brands: Visa, MasterCard, and American Express.
Aside from consumers and businesses, the Isracard group services some of the largest consumer clubs in Israel, including Hever, Lifestyle, Hot, Ashmoret, Rami Levy, Refael and more.
Upgrading from a legacy CRM is rarely easy, and with millions of customers, Isracard had over a terabyte of data to map and import into the new system - as well as numerous integrations into other CRMs and systems used by the company.
This complicated project had to be meticulously planned and executed, as well as allow for a simultaneous operation of both the new and old CRMs side by side during the transition period.
Chosen by Isracard to lead the project, Elad teams collaborated closely with both Isracard and Microsoft to execute the upgrade from Microsoft Dynamics CRM 4 to the modern Dynamics 365 On-Premises CRM.
Hands-On Approach - Working from within Isracard offices and collaborating with their specialists, our team was meticulous in its approach. From the initial planning phase to data transfer and side-by-side operation of the CRMs, we’ve been closely embedded into the processes.
Continuous Support - While the new CRM went live almost a year ago, its development and expansion is a continuous process - designed to provide Isracard with the best possible solution not only today but also tomorrow. As the foremost specialist on Dynamics CRM in Israel, Elad is assisting Isracard with the continous development of the system.